If the equipment or any warranted part must be returned to a service facility for repairs, Gray’s Fitness will pay all shipping charges during the covered warranty period. The purchaser is responsible for shipping after the warranty has expired.

We will repair, or if unable to be repaired, at our discretion, replace the covered equipment when it fails to perform as intended during normal usage. Parts will be replaced with like kind and quality and may be new or remanufactured. If the covered equipment cannot be repaired or if parts are no longer available due to the age of the equipment or are discontinued by the manufacturer, the unit will be replaced with a product of equal or similar features and functionality. Replacement parts and equipment are warranted for the remaining portion of the original warranty period.

• Damages or failure due to accident, abuse, neglect and misuse of equipment for anything other than its intended purpose.
• Improper assembly or installation of parts or accessories not originally intended for the equipment.
• General wear and tear, including upholstery and rust corrosion.
• Lack of general maintenance and or failure to service or maintain the equipment correctly. This includes a lack of/over lubrication between the deck and the running belt or incorrect alignment/ adjustment of treadmill belts that result in damage.
• Damages or failure due to the use of an improper power supply.
  Please note Gray’s requires an individual power circuit be used for each treadmill, along with surge protectors on all equipment that plugs in or warranty will be void.
• Replacement of flat or corroded batteries due to non-use.
• Damage caused by the surrounding environment or weather and failure to keep the equipment in a clean, dry environment. (natural disasters, equipment used outdoors or near water, entry of foreign matter, dust or particles etc.)
• A service callout fee will be applicable where no damage or failure can be found or if determined to be caused by a matter not covered under the warranty conditions.

Once your equipment is ready to be sent, it will take about 2-4 business days for the transport company to collect your item.

All items have the “Notify me when available” button so you can be the first to know of their return.

Stays tuned for other similar equipment that may come as alternatives.

We suggest signing up to our “notify me when available” feature, which will notify you as soon as they are back in stock.

We offer LayBuy. Laybuy lets you receive the item now and spread the payment over 6 weekly automatic instalments. No interest, no fee*

click here to learn how it work.