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Warranty Terms and Conditions

Warranties apply to the original purchaser only. The Warranty applies from the where the purchase was made being Grays Fitness Equipment LTD New Zealand. Warranties are not transferable. All warranties commence on the date the product is out for delivery to the customer.

 

Reconditioned/New

Cardio:

  • 12 months motors and alternators
  • 12 months running deck and belt
  • 12 months electronics
  • Lifetime frame

 

Strength:

  • 12 months cables, pulleys & moving parts
  • Lifetime frame

 

Labour

  • 12 months

 

Serviced: 

Cardio:

  • 6 Months motors and alternators
  • 6 months running deck and belt
  • 6 months electronics
  • Lifetime frame

 

Strength:

  • 6 months cables, pulleys & moving parts
  • Lifetime frame

 

Labour

  • 6 months

 

Clearence / As traded:

Cardio:

  • 1 months mechanical or electrical errors

 

Strength:

  • 1 months cables & pulleys

 

Labour

  • 1 months

 

WHO PAYS SHIPPING FOR SERVICE:

If the equipment or any warranted part must be returned to a service facility for repairs, Gray’s Fitness will pay all shipping charges during the covered warranty period. The purchaser is responsible for shipping after the warranty has expired.

 

WHAT WE WILL DO TO CORRECT COVERED DEFECTS:

We will repair, or if unable to be repaired, at our discretion, replace the covered equipment when it fails to perform as intended during normal usage. Parts will be replaced with like kind and quality and may be new or remanufactured. If the covered equipment cannot be repaired or if parts are no longer available due to the age of the equipment or are discontinued by the manufacturer, the unit will be replaced with a product of equal or similar features and functionality. Replacement parts and equipment are warranted for the remaining portion of the original warranty period.

 

WHAT IS NOT COVERED:

  • Damages or failure due to accident, abuse, neglect and misuse of equipment for anything other than its intended purpose.
  • Improper assembly or installation of parts or accessories not originally intended for the equipment.
  • General wear and tear, including upholstery and rust corrosion.
  • Lack of general maintenance and or failure to service or maintain the equipment correctly. This includes a lack of/over lubrication between the deck and the running belt or incorrect alignment/ adjustment of treadmill belts that result in damage.
  • Damages or failure due to the use of an improper power supply.
    Please note Gray’s requires an individual power circuit be used for each treadmill, along with surge protectors on all equipment that plugs in or warranty will be void.
  • Replacement of flat or corroded batteries due to non-use.
  • Damage caused by the surrounding environment or weather and failure to keep the equipment in a clean, dry environment. (natural disasters, equipment used outdoors or near water, entry of foreign matter, dust or particles etc.)
  • A service callout fee will be applicable where no damage or failure can be found or if determined to be caused by a matter not covered under the warranty conditions.

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